Abstract
AbstractWith increasing market competition, organizations are striving for greater innovation in products and services. Quality management has the potential to invigorate an organization’s product, process and administrative innovation when strategically aligned with internal contingencies. This paper seeks to address the relationship between social and technical quality management with innovation. Moreover, this paper empirically assesses contingency factors including organization size, task and managerial ethics which play roles in moderating the relationship between quality management and innovation. Based on an empirical study we find social quality management practices, not technical quality management practices, are positively associated with innovation. We also find a reciprocal positive relationship between social quality management and technical quality management. In addition our research reveals the positive relationship between quality management and innovation is moderated by the effects of organizational size, task and managerial ethics.
Highlights
In an increasingly competitive environment, factors such as innovation and quality management can lead to competitive advantage
We examined the statistical significance of the parameter estimates using bootstrap with replacement
The results supported that social quality management practices have a positive association with innovation in organizations (β = 0.489, p < 0.01)
Summary
In an increasingly competitive environment, factors such as innovation and quality management can lead to competitive advantage. To. Schniederjans and Schniederjans International Journal of Quality Innovation (2015) 1:2 survive in a dynamic and competitive environment, organizations need practices that are aligned with their own individual organizations [3,8]. Schniederjans and Schniederjans International Journal of Quality Innovation (2015) 1:2 survive in a dynamic and competitive environment, organizations need practices that are aligned with their own individual organizations [3,8] As such this study seeks to address several contingency factors using a theoretical basis of structural contingency theory. Do certain contingency factors (i.e., organizational size, task and managerial ethical evaluation) play a role in the relationship between quality management and innovation?
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