Abstract
Coffee generates about 25%-30% of total export and securing about 15 million people's livelihoods in Ethiopia. But, it has several quality issues. Studies show a total of 272 million USD of which 99% is due to the non-conformance cost of the export product incurred annually. This justifies mitigating quality problems in the sector is important. Therefore, to deal with this issue coffee quality related data were collected from Ethiopian National Quality Infrastructure Institutions (ENQI) and Coffee Quality Inspection and Certification Association (CLU). Eighteen experts purposively selected from both institutes were asked to associate quality service with defects. Finally, lack of accreditation has the highest contribution followed by conformity and metrology with a share of 83.3%, 75%, and 54% for defects points. Moreover, issues like control of temperature and humidity in storage and transport, lack of soil nutrition testing, inspection performance, and commitment to standards implementation are issues that needs to be improved.
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