Quality indicators for gastrointestinal endoscopy units.

Abstract

Significant efforts have been dedicated to defining what constitutes high-quality endoscopy. These efforts, centered on developing, refining, and implementing procedure-associated quality indicators1, 2, 3, 4, 5 have been helpful in promoting best practices among endoscopists and providing evidence-based care for our patients. At the same time, the American Society for Gastrointestinal Endoscopy (ASGE) has generated programming to assist physicians and allied healthcare professionals in understanding how to translate quality concepts into practice. With this work, we now have a stronger sense of how to measure quality at the patient and procedural level. A critical component of high-quality endoscopy services relates to the site of the procedure: the endoscopy unit. Unlike many procedure-associated quality indicators, evidenced-based indicators used to measure the quality of endoscopy units are lacking. Outside of the United States, the United Kingdom’s National Health Services developed the Global Rating Scale (GRS) in 20046 with the dual aims of enhancing quality while developing uniformity in endoscopy unit processes and operations. This scoring system was the first to assess service at the level of the endoscopy unit and has been instrumental in reducing wait times, identifying service gaps, increasing patient satisfaction, and reducing adverse events within endoscopy units in the United Kingdom.7 Additionally, the GRS has demonstrated that measuring an endoscopy unit parameter repeatedly and incorporating it into a quality improvement program leads to improvement for many indicators.6, 7, 8 Use of the GRS has spread with modification and adoption for use in other countries across Europe8, 9 and Canada.10, 11 However, there are limitations with the GRS. Whether improvements in 1 particular indicator are correlated with other areas of endoscopy unit performance and outcomes cannot be ascertained from the GRS data. Also, the process for developing and reaching consensus on the GRS indicators has varied extensively in their rigor and breadth of stakeholder participation. To date, no such effort to identify and promote endoscopy unit–level quality indicators has been performed in the United States. A compendium of quality indicators for endoscopy units in the United States is needed to strengthen programming around the promotion of quality and to give endoscopy units an organizational framework within which they can direct their efforts. As healthcare reimbursement in the United States becomes more dependent upon demonstration of performance and quality, endoscopists, governing organizations, payers, and patients will be looking for guidance on endoscopy unit–wide performance. Consequently, the ASGE convened a taskforce whose primary objectives were to (1) develop a comprehensive document that identifies key quality indicators for endoscopy units as defined by the literature and expert opinion and (2) achieve consensus on these quality indicators from important stakeholders involved in endoscopy unit operations and quality improvement (Video 1, available online at www.VideoGIE.org).