Quality in Tourism Literature: A Bibliometric Review

Fernando J. Garrigos-Simon,Yeamduan Narangajavana-Kaosiri,Yeamdao Narangajavana

doi:10.3390/su11143859

Fernando J. Garrigos-Simon, Yeamduan Narangajavana-Kaosiri + Show 1 more

Open Access

https://doi.org/10.3390/su11143859

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Journal: Sustainability	Publication Date: Jul 16, 2019
Citations: 35	License type: CC BY 4.0

Affiliation: Jaume I University, Walailak University

Abstract

The literature about quality has experienced an important expansion in the tourism sector in the last decade. This is a result of the importance of quality issues when attempting to maintain and expand sustainable business models for tourism organizations and destinations, which are critical to strengthen competitiveness in the new framework. This relevance has been reflected in the tourism literature, with numerous papers focusing on the topic of quality. Nevertheless, despite its importance, there is a lack of studies and reviews of this literature. In order to overcome this problem, this paper develops a bibliometric and visualization analysis of the literature that examines the topics of tourism and quality together. Specifically, the article studies the 4625 documents on this issue published until the end of 2018 in the Web of Science Core Collection database, by using the co-occurrence of keywords, co-citation, bibliographic coupling, and co-authorship analyses. In addition, the VOSviewer program was used to map the diverse clusters or relationships among the literature. The results showed the trends and impact of this literature, and also the main papers, authors, journals, institutions, and even countries that focus on tourism and quality aspects together. They are useful for researchers and practitioners when dealing with this topic, in order to better understand the situation of this issue and its development.

Highlights

Quality issues are very important for tourism destinations and organizations to enhance long-term innovation, competitiveness, and sustainability
The main goal of this paper is to illustrate and carry out a bibliographic and visualization analysis of the literature related to tourism and quality (TQ), when both terms are researched together or simultaneously
The fourth one focused on the co-occurrence analysis of author keywords in TQ

Summary

Introduction

Quality issues are very important for tourism destinations and organizations to enhance long-term innovation, competitiveness, and sustainability. Improving quality in tourism products and services needs the commitment of tourism operators in terms of innovation, continuous improvement, and renewal [1] aimed to enhance tourism industry. The search for quality issues in the tourism industry, must go further from a simplistic focus on a narrow aspect related to tourism products or services or to the managerial approach. A deep review of the literature about quality in tourism literature is needed, in order to understand the complexity of the problem. The main goal of this paper is to illustrate and carry out a bibliographic and visualization analysis of the literature related to tourism and quality (TQ), when both terms are researched together or simultaneously. In order to attain this goal, this section explains the importance of carrying out bibliometrics to analyze TQ research

Objectives

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Conclusion