Abstract

Research on quality management in regional sports tourism (RST) is deficient. While most studies have focused on one or a few selected areas of RST, comprehensive approaches and theoretically grounded work are scarce. This article proposes a conceptual framework for quality management through evaluation on the network level of RST. The model is premised on conceptualising the sports tourism product as an experience comprising a bundle of benefits generated through a RST network consisting of multiple stakeholders. It facilitates a systematic and ongoing evaluation of RST networks that is underpinned by three dimensions of quality: structure, processes and outcomes.

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