Abstract
The aim of this study was to analyze the significant differences in satisfaction with educational quality in higher education in Italy (Naples) among students and professors. The sample consisted of 501 higher education students and 121 professors, resulting in a total sample size of 622 subjects. Once the quality parameters of the instrument were determined, reliability was confirmed, and data collection was initiated. In order to analyze the results, a test of independent means (Student’s t-test) was performed, interrelating the variables of educational quality, concerning both management and satisfaction with higher education. Based on the results, we concluded that there are significant differences between the group of students and the group of professors, highlighting a higher level of satisfaction with quality reported by students regarding the coordination of teachers and staff in the educational process; therefore, the inclusion of students in the direct management of the center should be more active and an indicator to be taken into account in self-evaluation. Despite the limitations in the sample at the regional level, it offers many possibilities for future research.
Highlights
When we deal with educational quality, this concept is regarded as a constant process of improvement to achieve general educational aims and goals [6], where the fundamental question is the degree of satisfaction with experiences within human development, knowledge, results, the resolution of conflict within higher education and the improvement of student well-being [7]
This test showed that there were significant differences with respect to the QHES questionnaire between the perception of professors and students in satisfaction among the five levels evaluated. This allowed for the observation of the effect of variance for independent means between the variables
Educational quality and the general level of satisfaction with this education have been analyzed through the opinions of higher education students and professors in a higher education community in Naples
Summary
The world is changing, and these changes are determined by the society in which we live and grow up, and by education, which provides the means, together with other social aspects, to foster a global perspective in young people These variations must be understood from a cooperative perspective, which makes it possible to transform the experiences and actions of students [1,2]. When we deal with educational quality, this concept is regarded as a constant process of improvement to achieve general educational aims and goals [6], where the fundamental question is the degree of satisfaction with experiences within human development, knowledge, results, the resolution of conflict within higher education and the improvement of student well-being [7] Authors such as Carvalho and de Oliveira Mota [8] indicate
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