Quality Improvement Report: Improving Pre- and Postprocedure Care Area Workflows at a Busy Urban Academic Hospital Using Lean Management Principles

Abstract

Radiology procedure workflow is a summation of individual workflows for scheduling, precertification, preprocedure clinic visits, and day of procedure, representing a complex total process with many opportunities for inefficiencies and waste. At the authors' institution, a lack of standard work and communication gaps in a pre- and postprocedure care area (PPCA) workflow were identified as factors in bottlenecks, waits and delays, and staff and patient frustrations. Using "lean" process improvement tools, these workflows were targeted in a rapid improvement event (RIE). A cross-functional team was formed to work on the PPCA workflow RIE. Using lean management principles, process gaps were identified and changes were instituted to improve patient and information flow. Three projects were implemented over a course of 4 months. These included a 5S, a lean methodology of workplace organization to optimize supply cabinets; standardization of nursing preprocedure documentation and process; and standard work confirmation in daily management system huddles. At baseline, 45% of patients were prepared within 60 minutes of their arrival in the PPCA. After the RIE and instituting the changes from the RIE, 80% of patients were prepared within 60 minutes of their arrival in the PPCA. Implementing lean management strategies, such as daily management systems and huddles, and establishing standard work confirmation help to eliminate waste and create systems and teams that sustain and improve complex workflows. © RSNA, 2022.