Abstract
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance. The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study. Later, the improvement level of the QIP was compared according to the manufacturers’ size, ownership, length of operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires, was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers’ compliance performances. Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement practices. The data has yielded interesting findings related to the identified soft and hard factors that need further emphasis in future trainings. The findings provided recommendations for future trainers of QIP.
Highlights
The purpose of the paper is to investigate the relationship between the quality improvement practices and compliance performance among the selected Malaysian SMIs
This study is necessary in bridging the gap between what is already known about the hard and soft factors and performance and what is yet to be explored, that is the differences in the influence of hard and soft factors on the quality improvement practices which resulted in the different degree of performance in the Malaysian E&E firms
It is worth to note that the most preferred quality improvement practice which is Process Management was rated as „Excellent‟ while the other 3 (Quality Leadership, Supplier Involvement and Customer Involvement) as well as the rest of the practices including the least preferred quality improvement practice were rated as „Good‟. Another important finding is that there are more soft factors quality improvement practices preferred than hard factor ones
Summary
The purpose of the paper is to investigate the relationship between the quality improvement practices and compliance performance among the selected Malaysian SMIs. The purpose of the paper is to investigate the relationship between the quality improvement practices and compliance performance among the selected Malaysian SMIs It attempted to investigate the relationship between the hard and soft quality improvement practices and the performance. This study is necessary in bridging the gap between what is already known about the hard and soft factors and performance and what is yet to be explored, that is the differences in the influence of hard and soft factors on the quality improvement practices which resulted in the different degree of performance in the Malaysian E&E firms. The relationship between factors, quality improvement practices and compliance performance
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