Quality improvement of the end of life care experience through bereavement calls made by spiritual care

Abstract

Improving the end of life care experience of people dying in acute care has become a priority for our organization since 2016 with the launch of the “Quality Living and Dying Initiative.” This initiative has three distinct foci. The first two areas of focus, advance care planning and standardized comfort measures, are well established while the third focus bereavement program remains in its early stages. Bereavement is recognized as an essential component along the continuum of palliative care. Despite this recognition, bereavement care is often lacking in hospital settings. This paper will describe a telephone bereavement initiative spearheaded by the Spiritual Care Team at our organization.