Quality improvement cycles that reduced waiting times at Tshwane District Hospital Emergency Department

Abstract

AbstractBackground: Tshwane District Hospital (TDH) is a level-one hospital, delivering services in the centre of Pretoria since February 2006. It is unique in location, being only 100 meters away from the tertiary hospital, Pretoria Academic Hospital (PAH). In South Africa, public sector emergency units are under enormous pressure with large patient numbers, understaffing and poor resources. TDH Emergency Department (ED) is a typical example. An average of 3 900 patients per month visited this ED in 2006. Recurrent complaints and dissatisfaction shown by the patients about prolonged waiting times before consulting the medical practitioners (MPs) in the ED were one of the initial challenges faced by the newly established hospital. It was decided to undertake quality improvement (QI) cycles to analyse and improve the situation, using waiting time as a measure of improvement.Methods: A QI team was chosen to conduct two QI cycles. The allocated time for QI cycle 1 was from May to August 2006 and for QI cycle...