Quality Health Information: A Report on a Quality Health Information Development and Provision Project in Women's Health

Abstract

There is much discussion about quality information in the primary health care sector but despite the plethora of health information available to consumers, information provision processes and tools for determining the quality of health information are generally not available. This project report first makes visible the framework and processes within which quality telephone health information is provided for consumers by this statewide women's health organisation. Second, it reports on the development of a quality resources package which aims to enhance access to quality health information by consumers. The project provides some benchmarks for quality information processes for providers and producers of information as well as making quality information available for consumers.