Quality Health Care in Indian Setup: An ENT OPD Based Approach for Quality Health Care Indicators

Abstract

Background: Doctor-patient relationships are having a difficult time in this period, particularly in India. It is exemplified by the rising number of lawsuits and acts of violence against doctors. This introduces a patient-centered approach, as well as patient happiness, and leads to conceptions of quality health care. Through the Quality Council of India, there is a renewed focus on improving quality of life. Here is an attempt to seek for any causal relationship using some common indications that, if changed, could lead to a better doctor-patient relationship. Aim and Objectives: To compare, analyse and document parameters of quality health care in Indian set up and to bring out association of quality health care indicators with patient satisfaction level statistically if any. Methods: Patient satisfaction was measured using quality care indicators at an Ear, Nose, and Throat (ENT) Out Patient Department (OPD) in an Indian setting. These indicators are based on factors that are divided into two categories: hospital domain and doctor domain, with each parameter graded on a five-point likert scale. Results: The statistically significant high scores in the doctor domain. The parameters with the highest scores were examination and doctor communication (domain).The hygiene and sanitation of the hospital received the highest grade from patients in the hospital domain. Conclusion: Quality health care is multifaceted, and characteristics in the hospital and doctor domains are highly interdependent. According to statistics, a doctor's examination and communication results in a greatly improved sense of trust and doctor-patient relationship.