Abstract
The severe competition in the market has driven enterprises to produce a wider variety of products to meet consumers’ needs, a strategic business system allows more effective communication among different groups at dispersed locations to share ideas and access information needed for developing new productsand executing innovative processes. The mainfunction of mobile vendor product development is to develop an attractive system which ensures customer satisfaction. Therefore, one of the important topics of the system developments is to take customer requirements into consideration.Quality function deployment (QFD) has beenwidely used for numerous years; it is one ofthe structured methodologies that are usedto translate customer needs into specific qualitydevelopment. However, in the traditional QFD approach, each element’s interdependence and customer requirements are usually not systematically treated. Additionally, the Kanomodel can effectively classify customer demandattributes, but to make Kano model moreobjective in the course of weighing.
Highlights
For companies which design the PLM systems, customer requirements are generally not treated systematically
The basic concept of Quality Function Deployment (QFD) is to translate the desires of customer or voice of customer (VOC), into product technical requirements or engineering characteristics, and subsequently into parts characteristics, process plans and production requirements by using a chart called House of Quality (HOQ)
The Kano model of customer satisfaction can determine ‘‘attractive’’ or ‘‘must-be’’ requirements which can be used in the QFD matrix to assure that most critical needs are translated into the phases of product development (Tan & Shen, 2000)
Summary
For companies which design the PLM systems, customer requirements are generally not treated systematically. The basic concept of QFD is to translate the desires of customer or voice of customer (VOC), into product technical requirements or engineering characteristics, and subsequently into parts characteristics, process plans and production requirements by using a chart called House of Quality (HOQ). The Kano model of customer satisfaction can determine ‘‘attractive’’ or ‘‘must-be’’ requirements which can be used in the QFD matrix to assure that most critical needs are translated into the phases of product development (Tan & Shen, 2000).
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