Quality Evaluation of the Educational Services for International Students during the COVID-19

Abstract

In this article, we report a survey study involving 582 international students studying at five universities in Shaanxi, China. Adopting a self-developed evaluation questionnaire, the survey explored the participants’ perceptions of educational services provided by their host universities during the COVID-19 pandemic. The results revealed medium to low levels of the participants’ perceived educational service quality, with the least favorable perceptions to the quality of the “communication with local students and faculty” and effectiveness of “help and support”. The research also found that gender, age, current location, scholarship, and length of the study programs in China significantly affected the participants’ perceptions of Chinese institutions’ educational service quality. Suggestions are proposed to further improve the quality of educational services to better support international students during the pandemic.