Quality evaluation criteria for services supplied by elevator companies to residents of residential buildings

Abstract

Introduction The sector of elevator services is in crisis conditions in Ukraine. The number of elevators which are out of safe period of work is increasing with every year. There are numerous reasons for this situation: lack of financing of elevation services sector, low quality of maintenance,ignoring the rules for using elevators by some residents, vandalism, the absence of state and municipal (in the majority of cities) policies of elevator’s reconstruction. The next important factors is the absence of monitoring of quality of services supplied by elevator companies to residents of residential buildings what is the determinant of safe elevators usage. Methods. Standard methods of statistical analysis, questionnaire have been applied for this research. Results. The sample is elevators in Kharkiv, Poltava and Chernigiv which were installed over 30-40 years ago. The experts are residents of residential buildings who use elevators and representatives of elevator companies. The quality criteria for services supplied by elevator companies to residents of residential buildings have been substantiated for this research. The quality of elevator companies services has been evaluated from the position of representatives of elevator companies as well as point of view of residents of residential buildings with six and seven quality criteria respectively. Discussion. The research has revealed that it is important to continue improvement of methodology of quality evaluation for services supplied by elevator companies to residents of residential buildings as well as the list of corresponding criteria. And this work should be a permanent process. Besides, the methodology of assessment of all the parameters of elevator’s functioning with special devices must be developed. Keywords: elevators, quality, service, criteria, questionnaire, experts, result processing.