Quality Criteria and Metrics for Business Process Models in Higher Education Domain: Case of a Tracking of Curriculum Offers Process

Abstract

The quality of business processes has been recognized as an important factor for modeling success in several domains, especially in higher education.In fact, quality of business process model could be the object to various interpretations; it must be treated in the most objective way, by using measures.Consequently, this paper presents an overview of the criteria and measures for quantifying the various aspects of business process models quality by citing the concepts that have been used for defining quality software programs. After that, these measures have been applied to a real business process model related to the tracking of curriculum offer process more commonly named “habilitation process”.