Quality Circle: A Methodology to Enhance the Plant Capacity through Why-Why Analysis

Janender Kumar,Sunil Luthra,Krishan Kumar Kataria

doi:10.33889/ijmems.2020.5.3.038

Janender Kumar, Sunil Luthra + Show 1 more

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https://doi.org/10.33889/ijmems.2020.5.3.038

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Abstract

In the manufacturing firms, hospitals, banks, schools and research institutes etc., total customer satisfaction with products and services have very much importance and also necessary for their survival. Quality services and reducing wastages of all types are the primary need of every organisation. Quality Circle is (QC) is one of the techniques that can be utilised to solve industrial problems and can reduce the rejection level. In present paper, QC concept is implemented to solve wastage problem by taking a real case study of an automobile industry. The observed data was analysed through various problem solving techniques such as 80/20 rule and fishbone diagram etc. Finally, Why-Why analysis was carried out to identify the root cause of the problem and suggested actions to solve the problem. The following results were obtained: Gradually reduction in materials wastage minimises the rejection and hence reduces the overhead expenses of the firm. Further, QC helps in motivating employees to do their best for the organisation, which not only improves the productivity of the organisation, but also helps in discovering hidden talent and creative skill of the workforce. Finally, QC helps in developing the sense of belongingness towards organisations.

Highlights

In earlier days, during Second World War the whole industrial setups were destroyed of many countries
The objectives of the research are to provide an overview of Quality Circle (QC) methodology and implementation in a real case example to enhance the plant capacity
QC technique was implemented to solve wastage problem by taking a real case company situated in Gurugram

Summary

Introduction

In earlier days, during Second World War the whole industrial setups were destroyed of many countries. The major sufferer was Japan who came at back foot. The country was in search of excellence. They were trying for a method which rebuilt their industrial units and could improve quality of services and productivity in the industries. The birth of Quality Circle (QC) has been taken place. Systematic implementation of QC leads the Japanese industries towards success (Dey et al, 1997; Shivagunde and Gupta, 1998). The few companies which firstly launched the QC were Bharat Electronics Ltd, Bangalore and Bharat Heavy Electricals Ltd, Trichy in India (Prasanna and Desai, 2011)

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