Quality Assurance in Online, Open, and Distance Education

Abstract

AbstractOver the past few decades, online, open, and distance education (ODE) has enjoyed phenomenal growth across different regions, and with the spread of the COVID-19 virus, its use has adopted more quickly and widely at all levels of education in both developed and developing countries. There has also been a surge in trans-institutional online courses and programs. Despite this surge in widespread practice of ODE, an image problem that perceives ODE as a second-rate education, indicated by Daniel (Quality assurance and accreditation in distance education and e-learning: Models, policies, and research. Routledge, New York, 2011) a decade ago, still exists, meaning that there is a need for even stronger measures to ensure that ODE is as good as in-person education and that quality assurance (QA) systems are in place as it enters the mainstream of education.Applying QA to ODE processes and outcomes is a relatively new phenomenon. Drawing upon previous literature on quality and QA in ODE, including institutional case studies, this chapter examines various definitions of quality and QA in ODE practice, difficulties, and challenges presented by QA in ODE and the role of stakeholders in QA in ODE. It then discusses how different ODE institutions judge and assure the quality of their courses, programs, and services and what values and assumptions underpin such QA approaches. It finally draws conclusions about what still needs to be considered and actioned.