Quality Assessment Using EFQM Model for Overall Excellence of Indian Health Care Sector

Abstract

Quality point of reference is the main priorities of hospitals and quality assessments in hospitals is the biggest challenges which is determined by many tangible and intangible factors. The purpose of the paper is to investigate the quality assessment of hospitals in Odisha using the European Foundation for Quality Management (EFQM) model. Prior literature had focused on different sectors but less applicability of this model in the hospitals. In order to address the gap, the present research used a quantitative methodology to collect the data through a questionnaire from the healthcare professionals including doctors, hospital managers and Senior Executives in hospitals of Odisha. Random sampling was used where 87 respondents participated in this study. The results confirmed the significant contribution of the EFQM determinants in relation to each other .The results emphasis on the results of the EFQM model and it had both practical as well as academic contribution in the quality assessment in the hospitals and finally it has conclude EFQM model has played a vital role in influencing the quality assessment of hospitals.