Abstract
ABSTRACT Area contingency planning guidance advocates a unified command support mechanism. Marine Safety Office (MSO) Hampton Roads used total quality management to improve the unified command processes. Following participation in an industry-sponsored spill management team exercise in October 1993, MSO Hampton Roads chartered a quality action team (QAT) to prepare for its December 1993 area exercise. Before this exercise, the Hampton Roads unified command had the opportunity to try out several quality-based innovations during an actual response. They were further refined by the QAT and effectively executed during the exercise. The enhancements were operationally validated during a March 1994 spill.
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