Abstract
Contributors Foreword by J. Lyle Bootman Preface Part I. Status of Quality Improvement and Reporting in the U.S. Health Care System 1. Quality and the Future of Health Care, David P. Nau 2. Understanding Problems in the Use of Medications, David P. Nau and Duane M. Kirking 3. The Business Case for Pharmacy Quality David A. Holdford 4. An Overview of Health Care Organizations Involved in Quality Improvement, Donna West-Strum Part II. Quality Improvement Concepts 5. Health Care Quality Improvement, Terri L. Warholak and Ginger G. Scott 6. Recognizing and Defining Quality Problems, David A. Holdford 7. Identifying Causes of Quality Problems, Terri L. Warholak and Ana Hincapie 8. Statistical Process Control, Leticia R. Moczygemba and David A. Holdford Part III. Quality Measurement 9. Measuring Medication Safety and Quality, Susan J. Skledar and Robert J. Weber 10. Consumer Assessment of Pharmacy Quality, Susan J. Blalock and San Keller 11. Risk Management, Kenneth Baker Part IV. Quality-based Interventions and Incentives 12. Implementing Change to Enhance Quality, Ana C. Quinones-Boex and Thomas J. Reutzel 13. Using Technology in the Quality Improvement Process, Elizabeth A. Flynn 14. Reporting on Health Care Quality, Terri Moore and David P. Nau 15. Aligning Financial Incentives for Quality, David P. Nau Part V. Application of Quality Improvement to the Pharmacy Practice Setting 16. Responding to an Outside Assessment of Pharmacy Quality, Julie Kuhle and Lynne Schifreen 17. Implementing Your Own Pharmacy Quality Improvement Program, Terri L. Warholak and Mi Chi Song Index
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