Qualitative Performance and Diversity Management in University Teaching Evaluation

Abstract

The problem with university instruction evaluation is one of the biggest topics of the evaluation methods.In this paper we will analyze the Teaching Quality Perception (TQP) of the students of a Business Administration (BA), trying to identify a series of indicators concerning the level of the distributed performances, in terms of quality of the instructions, support and so forth. To such scope we will use the evidence variated by the model ServPerf (Cronin-Taylor, 1992) trying to establish the qualitative level of the performances of the CoB considering the relative parameter to the quality of the didactics.On the base of the research of Lodan and Rosener (1991), the scope of this research is to confront the level of the qualitative performances of the afferent Course of Bachelor with three topics of diversity: gender and age as primaries dimension and type of received formation as secondary dimension. In order to proceed to such analysis we will use the statistical instrument of the linear correlation to establish which are the variables that effectively affect the perception of the level of quality of the university service from part of the students.