Abstract
In industrial maintenance activity, very sophisticated technical and human factors are needed to achieve the great process or service that the company provides, with a large dose of knowledge based on the personal experience of maintenance technicians. However, the management and application of knowledge in this activity is often relegated to a third level (or simply forgotten). The aim of this study is to identify, classify and prioritize the different barriers and facilitators that can be found in maintenance organizations of the company in reference to knowledge management in strategic maintenance activities, and what competitive advantages could be used for their appropriate introduction in the company. For this, qualitative techniques have been used through a field study and observation, as well as semi-structured interviews between company directors and maintenance managers of first-level companies in various sectors (industrial or services), to draw conclusions on the application of knowledge management techniques which help to determine the principles of a company that wants to face a knowledge management project within the area of maintenance engineering.
Highlights
Sociedad de Agricultores de la Vega de Valencia, S.A, Universitat Politècnica de València, Abstract: In industrial maintenance activity, very sophisticated technical and human factors are needed to achieve the great process or service that the company provides, with a large dose of knowledge based on the personal experience of maintenance technicians
The research has focused on two fundamental aspects, in order to describe the feelings, concerns and characteristics in which the knowledge management processes are veloped in maintenance engineering, through the perception of the management bodies allow understanding and addressing the knowledge management within maintenance activities, visualizing the fundamental tactical actions that are performed in the would make a service more efficient with the design of work strategies based on the creoped in maintenance engineering, through the perception of the management bodiesdeof
The maintenance activity processes, characterized by a high human factor, with a high degree of tacit knowledge, bring to the introduction of knowledge management techniques topics related to daily performance, such as the reliability of the company, energy efficiency, and maintainability processes, which results in a lower failure rate, a shorter service or availability replacement time, an improvement in the use of energy, and a lowering of the maintenance processes, all of which increase productivity
Summary
Sociedad de Agricultores de la Vega de Valencia, S.A, Universitat Politècnica de València, Abstract: In industrial maintenance activity, very sophisticated technical and human factors are needed to achieve the great process or service that the company provides, with a large dose of knowledge based on the personal experience of maintenance technicians. The management and application of knowledge in this activity is often relegated to a third level (or forgotten). The aim of this study is to identify, classify and prioritize the different barriers and facilitators that can be found in maintenance organizations of the company in reference to knowledge management in strategic maintenance activities, and what competitive advantages could be used for their appropriate introduction in the company. Qualitative techniques have been used through a field study and observation, as well as semi-structured interviews between company directors and maintenance managers of first-level companies in various sectors (industrial or services), to draw conclusions on the application of knowledge management techniques which help to determine the principles of a company that wants to face a knowledge management project within the area of maintenance engineering. “Knowledge management” (KM) is an emerging discipline that is being affirmed with the appearance of some new paradigms in national and international economic systems [1,2,3,4]
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