Qualitative Analysis of IT/IS Evaluation Practices in Private Organisations in Saudi Arabia

Abstract

Many studies have been carried out on information technology/information systems (IT/IS) in the Western world, but little research has been conducted in the Saudi private sector. This study has been conducted to identify and examine the IT/IS evaluation processes employed in the Saudi private sector and any factors that hinder such organisations from evaluating their systems effectively. This article concentrates on the results of those interviews. Numerous studies have been conducted on the mechanisms of IT/IS evaluation techniques and the factors affecting their implementation, but there are very few studies in this field in Saudi Arabia, and they are generally sections of other main studies about IT implementation, use, and investment. This article aims to identify means of evaluating IT/IS in the private sector. 30 IT managers in private-sector companies were randomly selected from the list of top companies issued by the Council of Saudi Chambers of Commerce in the Kingdom of Saudi Arabia.