Q-Rung orthopair fuzzy TOPSIS method and the application to information service quality evaluation in online health community

Abstract

Since the information quality in the online health community is very important for users to obtain valuable health information, information quality evaluation is a necessary research that involves a multi-attribute decision-making (MADM) problem. However, few researches have been done to address both the construction of evaluation criteria and the expression and processing of fuzzy information, especially in online health community. This paper proposes a novel evaluation framework of information service quality combined principal component analysis (PCA) method with the TOPSIS method under q-rung orthopair fuzzy set (q-ROFS) environment. An accurate evaluation criteria system is optimized by the PCA method, and the q-ROF TOPSIS method is proposed to process larger space of fuzzy evaluation information and overcome information loss and information distortion, in which a new distance measure between q-ROFSs is defined and an entropy weight model is initiated to determine the unknown weight of attribute. Moreover, a numerical example is performed to prove the practicability and superiority of the method through comparative analysis, which gives clear results of information quality evaluation of four online health communities. This research ends with fuzzy decision-making theory and application, and provides references for standardizing and improving the information quality of online health communities.