Abstract
Capability Maturity Model (CMM) from Software Engineering Institute has been used successfully by many organizations for software process improvement. However, there exists a disconnection between business goals and maturity levels. A new framework using Quality Function Deployment (QFD) is developed to deal with this problem. This framework serves three purposes: (1) it provides a connection between business requirements and CMM; (2) it proposed a methodology for the priority assessment of requirements from multiple perspectives; and (3) it helps identify a set of software process improvement actions based on business requirements and CMM.
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