Abstract
Despite the fact that the Disability Discrimination Act (DDA) is dated 1995, there is a general perception in the property world that it does not come into force until 1 October 2004. This is not correct. While from that date service providers may have to make ‘reasonable adjustments’ to retail premises, many parts of the Act are already in force. A second major misconception also exists. It is believed that compliance with the Act is purely about the provision of automatic entrance doors and permanent ramps to premises. In actual fact, the Act encompasses much more and impacts upon a much wider and deeper part of any retailer's in-store and out-of-store service provision. This paper is intended to familiarise the reader with the key requirements of Part III of the Act, to identify the significant issues and duties for the retail property industry and to define how this forms an integral and vital part of any large retailer's overall, sustainable, DDA compliance solution.
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