‘Putting our mark on things’: The identity work of user participation in public services

Abstract

New relationships between service users and the welfare state have emerged as a result of governmental strategies of public service reform in which participation has appeared as the cure for a putative welfare dependency. A new public has been invoked in technologies of governance which have conflated responsible citizenship with participation in the marketplace and have aimed to change the behaviour of welfare service users accordingly. This paper investigates the ability of welfare service users to resist, or amend, the disciplinary intentions of these discourses, to constitute ‘counter-publics’, and to formulate their own visions of public services. Drawing on research with English social housing tenants engaged in participation with their quasi-public landlords, and applying a theoretical framework based on the work of feminist and queer theorist Judith Butler, the paper explores the behavioural effects of participation on tenants and evidences their use of consumerist and communitarian discourses to construct alternative perceptions of a ‘public’, and re-imagine their relationship with public services.