Public Taxi Association Between Work Engagement and Self-Efficacy and their Impact on Job Satisfaction

Abstract

The research aimed to determine the association of work engagement with self-efficacy and their impact on job satisfaction. The study considered the case of the Thailand’s hotel sector. The method utilised in this study was based on a quantitative design where primary data was collected using a close-ended survey questionnaire. The sample size in this study was 460 participants serving the Thailand’s hotel industry and the data were analysed using SEM model on SmartPLS. It was found that self-efficacy and work engagement are weakly and positive associated whereas, the effect of both self-efficacy and work engagement was significantly positive on the job satisfaction of the employees serving the Thailand’s hotel sector. The research is limited to the Thailand and it has considered the hotel sector only. Therefore, the research has industrial implications for the hotel industry. However, in future, it can be improved by considering any other industry, i.e. the service industry.