PUBLIC SERVICES ANALYSIS IN THE BORDER AREAS OF WEST KALIMANTAN AND MALAYSIA: A CASE STUDY OF SAMBAS DISTRICT GOVERNMENT, WEST KALIMANTAN

Abstract

Public service delivery is an effort to meet the basic needs and civil rights of every citizen of the goods, services and administrative services provided by public service providers which are a government. West Kalimantan is bordered on land with by the Malaysian state of Sarawak. Although a small part of West Kalimantan is marine, West Kalimantan has dozens of large and small islands (some uninhabited) scattered along the Karimata and Natuna Straits bordering the Riau Islands Province. Public service in West Kalimantan, especially in Sambas district, is very important to note because it is the face of Indonesia that can be assessed by our neighbours which is Malaysia, whether the public service provided is feasible or not. The method used in this research is secondary research with qualitative description. Secondary research involves the summary, collation and/or synthesis of existing research. Secondary research is contrasted with primary research in that primary research involves the generation of data, whereas secondary research uses primary research sources as a source of data for analysis. The result of this study concludes that the good public services were still very far from the expectations on the border area experienced by Sambas District. The problem of public services can be seen in terms of education, health and also infrastructure services. Although currently, the government has tried to solve these problems, in reality, there is still a service gap in the border area. Local governments must be able to improve these problems to provide better services. One of them is by improving human resources in the bureaucracy.