Abstract
Using the comparative case study method and qualitative data from interviews and online observations, this article examines how digital collaborations foster public service resilience under state mobilization and reveals what attributes of online communities contribute to successful collaborative emergency response. By furthering the literature on collaborative emergency management and public service resilience, this study argues that China’s response to COVID-19 owes much to the self-governance of the emerging online communities. The self-organized collaborations within and between online communities—apart from public and private sectors—provide resilient services to combat the pandemic under authoritarianism, which have significant global implications for pre-crisis preparedness and post-crisis institution-building.
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