Abstract

Well-established records management systems in public sector organisations may force public servants to be accountable, transparent and have high integrity in their decisions and actions. Improved quality and availability of information provides the foundation of improving service delivery, which is the prime objective of the Public Service Reform in Tanzania. Starting with tracing the development of records management in Tanzania during the German colonial period, the article demonstrates that most countries have acute problems when it comes to managing their current and semi-current records. In Tanzania, the Public Service Reform led to the improvement of records management practices.

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