Abstract
This article analyzes organisational change in elec tricity distribution and retail and its impact on p ublic service issues. Organisational change results from the European electricity directives which have impo sed major changes on electricity distribution. The EU E lectricity directive (2003/54/EC) has required the legal unbundling of electricity distribution networks by July 1st 2007. Organisational change also results f rom an adaptation of distribution and supply companies to the newly competitive environment in the electricit y sector. This has resulted in a diversity of organiz ational choices across Europe. While most analyses of reforms have focused on the wholesale level, a bett er understanding of reforms conducted at the retail level is needed, especially to analyse their impact on pu blic service issues. We first propose a modular app roach to analyse the impact of reforms on reorganizations in the distribution and retail business. We then a nalyze two important aspects of public service, the regula tion of quality of supply and the protection of vul nerable customers.
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