Public Service Media laboratories as communities of practice: implementing innovation at BBC News Labs and RTVE Lab

Abstract

ABSTRACT European Public Service Media (PSM) have implemented innovation departments or labs that seem to be useful for experimenting and developing innovative ideas regarding technologies, content, audiences and other areas. We have identified 17 PSM labs. We analyse these units through the lens of the Model of Coordinated Action developed by Lee and Paine (2015) and the concept of “Community of Practice” that describes how a group communicates, learns, participates and transforms their practice, drawing from Wenger’s theory (1998). This study addresses how innovative PSM labs are managed, focusing on the cases of BBC News Labs and RTVE Lab. The methodology is based on participant observation in their workplaces, as well as semi-structured interviews with a purposive sample of 23 managers and employees. The results highlight that both teams manage innovation in their functional organization through learning processes among their professionals and transfer their innovations to other areas of their respective corporations. PSM labs encourage their team members to innovate through a collaborative culture that makes it possible to identify them as Communities of Practice that foster coordinated action and learning in their work. Their organizational culture relies on a strategy that seeks to increase their public service function.