Abstract
The article analyses a new trend in public service delivery -- self-service kiosks which help to improve accessibility and quality of public service provision. Based on international examples from all over the world, the authors argue that self-service kiosks should be seen as an important instrument for administrative simplification and making a better interface for interaction with the government. The advantages of this technology both in terms of convenience and in terms of possible cost reduction make self-service kiosks an attractive addition and (in some cases) a substitution of the current concept of public services provision in Russia -- 'single window' format based on multifunctional centers of public services.
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