Public Service Delivery System and E-Governance Projects in India: An Overview

Abstract

Public services are considered to be an important notion of governance system. Governance can be used in several contexts such as corporate governance, international governance, national governance and local governance. Providing effective public services with minimum cost in all of these levels is always a dilemma in the part of government. E-governance is one of resolving innovative project of the government to strengthen public service delivery system. This paper will examine the e-governance initiatives in India, its role in efficient public service delivery. The paper will also evaluate its scope, performance, challenge and prospects. The study is based on secondary data sources. The data have been collected from various published and unpublished data sources like publications of government of India, annual reports of Electronics and Information of various years; various study reports, websites of Department of Electronics and Information Technology, Government of India etc. The paper concluded that the e-governance project reached every citizen at the grass root level and provided them with information, access to different government services there by ensuring inclusive growth so that the gains from increased national income are shared by all sections society.