Abstract
This paper explores the influence of people's general attitudes and experiences from contact with police (both citizen-initiated and police-initiated) on public satisfaction with police in Australia. Findings support research from US-based studies about the relationship between dissatisfaction with police encounters and lower public satisfaction with police. Satisfaction from citizen-initiated contact with police was found to explain the largest amount of public satisfaction with police. Three factors were, however, more influential than police contact in shaping public satisfaction with police: people's views of police performance, police legitimacy and police use of procedural justice. Implications for policing policy are discussed.
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