Abstract
Background: Professional pharmacists should be directly involved in patient healthcare as members of therapeutic teams are not the only dispensers of medication. Public perceptions of the professional role of pharmacists is expressed through patients’ attitudes, trust, and expectations as health and illness consultants, or qualified retailers of medicines. This perception is influenced by numerous determinants, both health-related and social. Objective: This research intends to describe the range of social roles pharmacists play from the perspective of potential pharmacy customers/patients. Methods: The data presented in the article comes from cross-sectional survey-based research, undertaken in 2018, on a representative sample of 600 Polish adults. Results: Over-the-counter medication is purchased by almost all Polish adults, but they do not tend to ask for advice at pharmacies. Most respondents consider a pharmacist to be “a person qualified to sell medicines”, with some of the participants regarding pharmacists as “ordinary retailers”. A small number of respondents are interested in benefiting from pharmaceutical care, but the pharmacy is still perceived to be a point of purchase for medication. Conclusions: Respondents do not treat pharmacists as health advisors and reduce its role to that of dispensing medication. Sociodemographic variables have no significant effect on social perception of pharmacists.
Highlights
Ongoing transformations in the range of roles played by professional pharmacists have a global reach
According to the WHO, pharmacists should be dispensers of medication, and members of a therapeutic team, actively tending to the healthcare needs of patients [1], who in turn benefit from the knowledge pharmacists have acquired in pharmacotherapy practice [2]
Selecting suitable OTC medication, monitoring purchases and usage, accessing pharmaceutical care and consultation, broadly conceived, should be everyday facets of the work undertaken by pharmacist employed at community pharmacies [4]
Summary
Ongoing transformations in the range of roles played by professional pharmacists have a global reach. A special role is played by pharmacist employed in public pharmacies who deal directly with patients or customers. This kind of pharmacist is the only person in contact with patients suffering from less serious health problems, and they are generally the most important OTC (over-the-counter) advisor for such patients [3]. Public perceptions of the professional role of pharmacists is expressed through patients’ attitudes, trust, and expectations as health and illness consultants, or qualified retailers of medicines. This perception is influenced by numerous determinants, both health-related and social. Results: Over-the-counter medication is purchased by almost all Polish adults, but they do not tend to ask for advice at pharmacies
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