Public Perception and Attitude toward Community Pharmacists in Saudi Arabia

Abstract

Background: The Saudi healthcare system is undergoing a major transformation, and pharmacists will assume more responsibilities in providing healthcare services. The current study aims to determine the current perception and attitude of the public toward pharmacists, as well as the public satisfaction with pharmacists’ practices and services in the community pharmacy setting. Methods: A cross-sectional, online questionnaire-based study was conducted between February and April 2019 and included adult participants (≥18 years) who could read and complete an Arabic online survey. χ² and correlation tests were used to investigate differences in perception and attitude toward community pharmacists based on study population demographics and characteristics and assess the association between public perception and attitude. Statistical analysis was conducted using SAS software, version 9.4. Results: A total of 387 participants completed the survey. The overall Saudi public’s perception and attitude toward community pharmacists were positive in the study population, scoring 81.4% for perception and 69.8% for attitude, with female participants having a more favorable perception of community pharmacists than male participants (89.3 vs. 77.7%, p < 0.01). A strong and positive correlation between public perception and attitude was recognized in the study (r = 0.71, p < 0.01). The participants were found to be mostly satisfied with pharmacists’ commitment and communication skills, but not, however, with the level of pharmaceutical care services provided. Conclusion: The current positive perception and attitude toward community pharmacists among the Saudi public create an opportunity for pharmacists to assume expanded roles as healthcare providers. However, their pharmaceutical care skills should be improved in order to gain their patients’ trust and provide them with valuable services.