Public information systems: serving the wider community

Abstract

Until April 1995, Mark Springthorpe worked for Nottinghamshire County Council and was the Project Manager responsible for the implementation of County Contact, an electronic public information system which represents the largest commitment made by a single UK publicly funded organisation for a customer‐facing, interactive kiosk system. This article describes the experiences gained during this period and examines some of Nottinghamshire's plans for the future. Having spent time at Interactive Software Products Ltd, Mark now works for ITnet where he is the Senior Consultant for Local Government.