Public engagement in smart city development: Lessons from communities in Canada's Smart City Challenge

Abstract

Quality of life is often touted as the main benefit of building smart cities. This, however, raises questions about the extent to which the public is engaged as part of the “smart” development process, particularly given the significant financial investments often required to meaningfully design smart city projects. To better understand approaches to public engagement in the context of smart city development, we draw upon three selected finalists of Infrastructure Canada's Smart City Challenge, which invited municipalities, regional governments, and Indigenous communities to enter a competition where the winning proposals would be awarded federal financial grants to complete their projects. Prizes of $5 million, $10 million, and $50 million were awarded. Specifically, we compare the public engagement experiences of the Mohawk Council of Akwesasne (Quebec), the City of Guelph, and the Region of Waterloo. We carried out semi‐structured interviews and reviewed documents in each community to better understand how finalists in each category engaged residents in proposal development. The paper addresses how communities are approaching public engagement in smart city development and the implications of these approaches. We conclude that, despite earnest attempts to publicly engage and become citizen‐centric, municipal governments continue to see civic participation as a top‐down tool.