Public Attitudes Toward Water Utilities

Abstract

In an effort to assess the public's perception of drinking water issues, the AWWA Research Foundation commissioned a national survey of public water supply consumers to obtain objective data about perceptions of the performance of water utilities. The survey was designed to provide water utility managers, as well as members of Congress and the US Environmental Protection Agency, with the information needed to respond to water users' concerns. One of the most salient factors indicated by the survey is the need for greatly improved public information programs about water.