Public attitudes toward people who stutter in the workplace: A questionnaire survey of Japanese employees

Abstract

PurposeNegative attitudes toward stuttering by people in their work roles have been previously reported. These attitudes could differ depending on whether or not someone knows a person or has been in contact with a person who stutters. This study aimed to elucidate public attitudes toward people who stutter at work. MethodsA web-based questionnaire survey of 730 adults drawn from the general public throughout Japan was conducted. It gathered information on respondents’ demographics, contact experience with people who stutter, knowledge of stuttering, and attitudes and experiences toward stuttering at work, using a Likert-type scale. To investigate the factors associated with their attitudes and experiences toward stuttering at work, respondents’ demographic information and contact experience were entered into a multivariable model using ordinal logistic regression analysis. ResultsWe analyzed the data of 671 respondents, of whom 77.2 % were company employees; 41.3 % knew a person who stutters at their workplace, among their friends, and/or in their family, and 34.7 % had been in the position of hiring any individual. Respondents perceived the employment of people who stutter to be somewhat positive overall. Regression analysis revealed that only the factor of workplace contact experience to be significantly positively associated with the respondents’ attitudes toward stuttering. That is, knowing a person who stutters in one’s workplace was significantly associated with more positive attitudes. ConclusionPrevious studies have reported widespread negative public attitudes toward stuttering. Our results can supplement this literature, especially regarding attitudes in the workplace. Our findings suggest that the main factor that is associated with people’s positive attitudes is their contact experience with people who stutter in their workplace.