Psychosocial Competencies of Bank Workers: Development Through Volunteering

Abstract

The paper focuses on the problem of studying and developing the psychosocial competencies of bank workers. Defining the structure and content of psychosocial competence of bank workers and choosing volunteering as the most optimal way of developing all components of this kind of competence condition the originality and novelty of the research. The authors present the detailed results of surveying knowledge (psychological characteristics of bank clients, rules of effective communication, etc.), skills (swift conflict solving, interaction with partners, developing business relations, etc.), general activities (performing various social roles in a group and team, leadership and coordination of actions with a partner, etc.), and personal qualities of bank workers (level of responsibility, emotional stability, behavioral regulation, discipline, etc.), which allow determining the level of their psychosocial competencies. Two groups of respondents, based on their involvement or noninvolvement in volunteering, participated in the research. The empirical data prove the necessity of designing and implementing a special model of developing psychosocial competencies of bank workers through their involvement in all kinds of volunteering and participating in a banking program of social contribution activities.