Abstract
Employees in the public sector should have a high motivation in delivering the best service that can influence the development of a country. However, studies on the measurement of public service motivation are still few in Malaysia. Therefore, the objective of this study was to test the psychometric qualities of the Public Service Motivation Scale through content validity, construct validity and internal consistency analyses. This study employed a survey design by administering a questionnaire consisting demographic information and the Public Service Motivation Scale to 200 respondents. Results showed that the scale has good content and construct validity with three factors extracted having good eigen values and percentage of variance explained (PVE) with PVE total of 72.49%. The factors were labelled as compassion, self-sacrifice and commitment to public interest. Research findings give implication on the suitability of the Public Service Motivation Scale to be used in measurement in the Malaysian context.
Highlights
The development of a country depends on the efficient and quality delivery of its’ public service
Exploratory factor analysis is suitable to be used when there are no previous studies showing construct validity of a scale in the local context which is different than the culture in which the scale was developed (Pallant & Bailey, 2005)
This study aimed to assess the psychometric properties of the Public Service Motivation scale
Summary
The development of a country depends on the efficient and quality delivery of its’ public service. Employees in the public sector need to have high motivation to ensure that key performance indicators can be attained This is supported by Siddiquee (2006) who said that studies on attitudes at work among public officers are very important as they determine the effectiveness of the public sector. According to Vandenabeele, Scheepers and Hondeghem (2006), public service motivation refers to the beliefs, values and attitudes which are beyond an individual’s self-interests or organizational interests, involving consideration about the interest of a larger political entity and encourages the interaction and motivation to act . It can be considered an intrinsic motivation. Individuals with high public service motivation have commitment towards public welfare and they are characterized by ethics which are developed based on the service to other people and the desire for public change (Houston, 2006)
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