Abstract
BackgroundThe worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak.MethodsWe built a hotline in 3 days using the following steps: 1) official mandate, 2) request for the creation of hotline numbers, 3) formulation of psychological intervention materials and policies, 4) call for volunteer certified psychologists, 5) call for volunteer certified psychiatrists in case of psychiatric cases, 6) creation of an anonymous and protected database, and 7) communication and regular reminders about the existence of the hotline for hospital workers.ResultsAfter the first 26 days, we received 149 calls with a mean of 5.73 calls/day (SD=3.22). The average call duration was 18.5 min (min=1; max=65min; SD=14.7), and mostly women (86%) called. The mean age was 32.7 years old (SD=11.0). Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments also called (total of 44 departments). Reasons for calling were anxiety symptoms (n=73, 49%), request for hotline information (n=31, 20.8%), worries about Covid-19 (n=23, 15.44%), exhaustion (n=17, 11.41%), trauma reactivation (n=10, 6.11%), insomnia (n=9, 6.0%), anger (n=8, 5.37%), depressive (n=6, 4.02%), and psychotic symptoms (n=3, 2.01%). Regarding referrals, 105 (70.47%) of them were referred to psychosocial, Covid, and general support.ConclusionsThis psychological support system can be easily duplicated and seems to benefit all hospital professions that all appeared psychologically affected.
Highlights
The worldwide coronavirus outbreak of pneumonia emerged in December 2019 in Wuhan in the Hubei province of China [1]
Calls from hospital workers were from all professions; though mostly represented by frontline healthcare workers, non-frontline departments called
105 (70.47%) of them were referred to psychosocial, Covid, and general support
Summary
The worldwide coronavirus outbreak of pneumonia emerged in December 2019 in Wuhan in the Hubei province of China [1]. A nationwide lockdown began on March 17 and was extended until May 11 to better contain the spread of the Covid-19 and help overwhelmed hospitals [3]. This unprecedented situation has put healthcare workers under extreme stress with possible moral injuries or mental health problems [4]. The worldwide coronavirus outbreak has put hospital workers under extreme stress with possible mental health problems. In this context, we decided to rapidly design and implement a psychological support system for all hospital workers in Paris during the Covid-19 outbreak
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