Psychological Education as the basis for the Training of Taxi Drivers in a Megalopolis

Abstract

The relevance of the problem is due to an increase in the number of complaints about the quality of taxi companies, an increase in the number of road accidents involving taxi cars, conflicts in the taxi driver – passenger system, and the lack of a professional taxi driver standard in Russia, despite the extremely dynamic development of this sector and the first place by the mass driver’s profession over the past fifteen years, which indicates the need to develop effective psychological programs education whose introduction in training drivers megalopolis taxis could lead to minimize these negative aspects of the current state of the taxi service. In this regard, the purpose of this article is to develop a possible version of such a program, its testing and diagnostics for the effectiveness of the formation in taxi drivers of a megalopolis of methods of social interaction with passengers and the management of a taxi company, reducing the level of conflict tension and general mental stress in the framework of their professional work. The leading research method for this problem is the experimental method, which allows evaluating the effectiveness of the impact of psychological education on the psychological characteristics of taxi drivers, affecting the organization and effectiveness of their professional work. The article presents the author’s developed program for the psychological education of megalopolis taxi drivers and the results of its application in practice, which indicate a decrease in the level of perception of the conflict between the taxi driver and the participants in their labor interpersonal interaction, and an increase in the level of knowledge of drivers about the characteristics of problems in professional activities. Article materials may be useful for personnel of taxi services organizations engaged in the selection of taxi drivers and their advanced training.