Psychological capital as a source of career adaptability, job satisfaction, and life satisfaction among tour operators and guides during a global crisis

Abstract

This study tests a model that predicates building career adaptability and psychological capital would lead to increased job and life satisfaction during a global crisis. The proposed model is supported by a sample of tour operators and guides participating in the talent cultivation training programs sponsored by the Tourism Bureau of Taiwan during COVID-19. A quantitative research method was employed in this study. A total of 329 valid surveys were obtained. Partial least square structural equation modeling (PLS-SEM) was used for testing research hypotheses. It was also found that marital status has a moderating effect on the relationships of PsyCap, CA, job satisfaction, and life satisfaction. These findings offer ample theoretical and practical implications.