Abstract
Since the introduction of the National Mental Health strategy in 1992, significant service reform has taken place. This has not only included structural reform of mental health services but also a push towards improved service quality, introduction of innovative models of service delivery and a greater demand for accountability and service monitoring [ 1 ]. The Second National Mental Health Plan has as one of its key themes the further development of effective, quality service delivery [ 2 ]. Strategies to achieve this goal include development of standards of care, service evaluation and introduction of outcome measures.
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