Práticas de conversão do conhecimento no centro de investigação e prevenção de acidentes aeronáuticos

Abstract

Knowledge Management (KM) seeks to systematize processes to support the identification, generation, sharing and application of organizational knowledge in order to maximize efficiency and return on an organization's knowledge assets. The Laboratory of Reading and Analysis of Flight Recorders Data (LABDATA), a sector belonging to the Center for Research and Prevention of Aeronautical Accidents, retains all the knowledge of a Brazilian aeronautical sector that provides services to different countries, requiring practices that allow the externalization of tacit and explicit knowledge of its members. This study aims to understand and analyse knowledge conversion practices within LABDATA. It is justified by the high added value to the knowledge of LABDATA's technical staff, the only sector in Latin America responsible for the extraction, acquisition and analysis of flight recorder data. The objective of the study was achieved through a qualitative approach, carried out through a case study and semi-structured interviews analyzed in light of the content analysis technique. The research showed that the modes of knowledge conversion of socialization and externalization favor the creation and sharing of knowledge in LABDATA. However, weaknesses were observed in the modes of combination conversion and internalization. Brazilian cultural traits emerged in the study as factors that can influence the modes of knowledge conversion.